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Shipping & Returns Policy
Return & Exchange Policy
We want you to love your custom denim jacket as much as we loved making it for you. If for any reason you are not satisfied with your purchase, we offer a hassle-free return or exchange policy. Please contact us within 14 days of receiving your order to initiate the return or exchange process. Items must be in their original condition and packaging. Unfortunately, we cannot accept returns or exchanges on custom orders or personalised items. Where possible we will offer a repair or replacement on any custom items that fail to meet our high standards.
To initiate a return or exchange, please contact us at hey@demod.co.uk with your order number and reason for return/exchange. We will provide you with further instructions.
Shipping Policy
We know that you want your order as soon as possible. That's why we make sure all Ready to Rock orders are shipped within 3 working days of purchase. If you choose to Send In Your Own or Made to Order we will need up to 10 days to create your one of a kind jacket. We'll be sure to keep you in the loop every step of the way.
We offer free delivery on UK orders over £75 and provide tracking information for every order, so you can always stay up to date on your shipment.
We currently ship to UK, Europe, mainland USA and Canada, Australia and New Zealand. Shipping rates are automatically calculated at checkout. Your country not listed? Email hey@demod.co.uk to enquire about international shipping.